WEEX SEPA transfer guide: how to buy crypto with EUR

By: WEEX

FAQ

Why is my order showing as failed or pending after a SEPA transfer?

A: SEPA transfers may be delayed due to bank processing or system response issues. Even if your order shows as failed, the funds may still be processing and have not yet reached our receiving account. Banks may take up to 3 working days to process transfers.

If your order still fails and no refund is received after 3 working days, contact customer support with the following documents to check your transaction:

Proof of payment: A screenshot or receipt confirming a successful transfer.

Once we receive all required documents, we'll help you request a transaction check through the relevant payment provider. This typically takes 3 working days, depending on bank and provider verification. Once payment is confirmed, your order will be updated and the USDT released.

What if I forgot to enter or entered the wrong Reference Number for a SEPA transfer?

A: If the Reference Number is missing or incorrect, your payment will be automatically refunded after the funds are received. Refunds typically take 7 working days, depending on bank and payment provider processing.

If you haven't received your refund after 7 working days, contact customer support with the following documents to check your transaction:

Proof of payment: A screenshot or receipt confirming a successful transfer.

Once we receive all required documents, we'll verify your transaction within 3 working days and issue a manual refund, which may take another 7 working days to arrive.

What if I overpaid or underpaid when making a SEPA transfer?

A: If the transfer amount doesn't match your order, your payment will be automatically refunded once the funds are received. Refunds typically take 7 working days, depending on bank and payment provider processing.

If you haven't received your refund after 7 working days, contact customer support with the following documents to check your transaction:

Proof of payment: A screenshot or receipt confirming a successful transfer.

Once we receive all required documents, we'll verify your transaction within 3 working days and issue a manual refund, which may take another 7 working days to arrive.

Web

Method 1

Step 1: Go to the official website and find "Buy Crypto" in the top navigation bar, then enter the "Quick Buy" page.

Step 2: Select "EUR" as your fiat currency and "USDT" as the crypto you want to buy. Enter the amount of EUR you'd like to pay, and the crypto amount will be calculated automatically.

Step 3: Choose "SEPA (Bank Transfer)" as your payment method.

Step 4: Use the "Buy" button to proceed. Note: If you haven't completed identity verification, you'll be directed to Step 5. If you've already completed this, you'll proceed to step 6.

Step 5: Verify your identity as instructed on the page, then wait for confirmation.

Step 6: Confirm the order details, then proceed with "Place Order."

Step 7: You'll receive the bank transfer details. Double-check all information and complete the transfer within 15 minutes.

Step 8: Open your SEPA transfer app and complete the payment. Note: Enter the account name, account number, and reference number correctly to ensure smooth processing.

Step 9: After completing the transfer, return to the page from step 8 and select "I've Paid."

Step 10: Wait while the transaction is being processed. Your order will be completed automatically once payment is received. You can check the status in "Fiat Orders."

Method 2

Step 1: Go to the official website and find "Buy Crypto" in the top navigation bar, then enter the "Quick Buy" page.

Step 2: Select "Bank Transfer" to enter the "SEPA (Bank Transfer)" page.

Step 3: Enter the amount of fiat currency you'd like to pay. The crypto amount will be calculated automatically.

Step 4: Select "Continue" to proceed. Note: If you haven't completed identity verification, you'll be directed to Step 5. If you've already completed this, you'll proceed to step 6.

Step 5: Verify your identity as instructed on the page, then wait for confirmation.

Step 6: You'll receive the bank transfer details. Double-check all information and complete the transfer within 15 minutes.

Step 7: Open your SEPA transfer app and complete the payment. Note: Enter the account name, account number, and reference number correctly to ensure smooth processing.

Step 8: After completing the transfer, return to the page from step 7 and select "I've Paid."

Step 9: Wait while the transaction is being processed. Your order will be completed automatically once payment is received. You can check the status in "Fiat Orders."

App

Method 1

Step 1: From the app homepage, tap "Deposit." Or go to the "Assets" page and tap "Buy Crypto."

Step 2: Select "Buy Crypto" as the deposit method to enter the "Quick Buy" page.

Step 3: Select "EUR" as your fiat currency and "USDT" as the crypto you want to buy. Enter the amount of EUR you'd like to pay, and the crypto amount will be calculated automatically.

Step 4: Select "SEPA Bank Transfer" as your payment method.

Step 5: Use the "Buy" button to proceed. Note: If you haven't completed identity verification, you'll be directed to Step 6. If you've already completed this, you'll proceed to step 7.

Step 6: Verify your identity as instructed on the page, then wait for confirmation.

Step 7: Confirm the order details, then proceed with "Place Order."

Step 8: You'll receive the bank transfer details. Double-check all information and complete the transfer within 30 minutes.

Step 9: Open your SEPA transfer app and complete the payment. Note: Enter the account name, account number, and reference number correctly to ensure smooth processing.

Step 10: After completing the transfer, return to the page from step 8 and select "I've Paid."

Step 11: Wait while the transaction is being processed. Your order will be completed automatically once payment is received. You can check the status in "Fiat Orders."

Method 2

Step 1: From the app homepage, tap "Deposit." Or go to the "Assets" page and tap "Buy Crypto."

Step 2: Select "Buy Crypto" as the deposit method to enter the "Quick Buy" page.

Step 3: Select "SEPA Bank Transfer" and proceed.

Step 4: Enter the amount of fiat currency you'd like to pay. The crypto amount will be calculated automatically.

Step 5: Tap "Continue" to proceed. Note: If you haven't completed identity verification, you'll be directed to Step 6. If you've already completed this, you'll proceed to step 7.